Conserving and Capitalizing on Corporate Memmory


Corporate memory is made up of all the information an organization possesses (on paper and electronically): legal documents, accounting and financing, documents related to activities, services and products, reports and briefs, studies and research, communication and marketing documents, completed training, etc. It includes not only stored information, but also in some cases, undocumented information that only exists in the memory of current employees—and past employees (volatile information). This undocumented information presents organizations with the risk of losing potentially crucial information. Getting this information back could involve an investment in time and money that could have been avoided if the information had been documented.

Moreover, a lack of organization and access to records can severely slow down the operations of a business or organization: multiple versions of the same document, unknown location of the latest update, improperly filed information, poorly structured filing system, information that exists but is inaccessible, ability to collaborate using tools, etc.

Corporate memory is a key element of business succession planning, the change in executive management of a not-for-profit organization, etc. because it is directly linked to the transfer of knowledge.

Topics covered

  • Record keeping structure (paper and electronic)
  • Digitizing information
  • Data sharing tools
  • Access authorization settings for files based on responsibilities, in conjunction with an acceptable use policy
  • Documenting volatile information

Work plan

  • Identifying needs
  • Internal evaluation
  • Report and recommendations
  • Validating improvements to implement with the client
  • Implementing improvements
  • Training            
  • Documents/tools distributed to participants
  • Acceptable use policy


Conserve your organization’s volatile information to better capitalize on the skills and experiences gained in the past.


Time savings

Quickly access all your documented information.



Easily find the information related to your organization’s corporate memory.


Documenting information and quickly accessing it minimizes wasted time and money.